This course builds and maintains the critical skills and understanding necessary to be a dynamic and successful member of today’s rapidly growing service economy. Individuals who work with customers will gain insight into customer behavior and attitudes and will develop strategies to create positive customer relationships encountered in various situations on the job. This is a Business Technology Program course.
Prereq: ENG 22 or 55, or placement at ENG 100, or consent.
3 credit, 3 hour lecture/lab