We are Here to Help!
UHMC IT is here to support our students, faculty and staff with their technical needs. Call, email, or submit a ticket using the info below for help with your campus or personal technology and we'll do our best to assist!
Hours: Monday – Friday 8:00am-4:30pm
Call us: 808-984-3283
Email Us: [email protected]
Additional Support:
Multi-Factor Authentication
Why is MFA being required?
The US Department of Education Federal Student Aid Office has notified higher education institutions that the Federal Trade Commission (FTC) amended their Standards for Safeguarding Customer Information (Safeguards Rule) component of the Gramm-Leach-Bliley Act (GLBA).
As part of these updated GLBA requirements, and to protect personal information of consumers, Information Technology Services (ITS) will be requiring all active students, faculty and staff to enable Multi-Factor Authentication (MFA) to access University resources. We plan to implement this change on October 2, 2023. This date avoids disruptions to the beginning of the Fall semester. Thereafter, MFA will become mandatory for all active students, faculty, and staff.
For more details on the changes to GLBA and how it impacts higher education institutions, see:
https://fsapartners.ed.gov/knowledge-center/library/electronic-announcements/2023-02-09/updates-gramm-leach-bliley-act-cybersecurity-requirements
The new GLBA requirements are beneficial. UH has been experiencing ongoing brute force and credential stuffing attacks* by cyber criminals attempting to gain access to your UH username. Since January 1, 2023 we have averaged 20.5 attacks a month, resulting in over 52,000 login attempts in which over 49,000 users have been targeted that resulted in 35 successful logins. Duo MFA provides additional protections from unauthorized access to your UH username. It has been available as an optional service since 2016.